Shipping & Delivery Policy
We are only using professional courier services for our customer to make delivery in timely manner.
Generally we are using priority service for all shipments but sometime depend on card weight, country and type of the cards so Shipping timeframe can be Min. 4 & Max. 10 days.
For any delay, damage or misplaced by the courier company only courier company will be liable for the same. We are responsible to ship the courier in good condition from our Factory. If you found any damage or open boxes please don’t accept the package and inform us. We will provide you the tracking no. once the goods are shipped so you can track the shipment & get the estimate delivery date for the shipment.
If you are ordering from outside Pakistan, you may be charged applicable import duties and taxes by the customs and authorities of the destination country, which will be payable by you. Usually, such duties and taxes are collected from you by the courier companies while delivering your order. We do not maintain any information on them since they are outside our purview.
Return & Refund Policy
Firstly return email has to be made within 24hours of receiving the product. After this time No Return or Refund claim can be made. All problems like damaged cards, quantity less etc. has to be informed on email to info@weddingcardzone.com
Items must be returned in their original packaging in a secure, tamper-proof box. We do not accept partial or used packs of supplies or items returned in envelopes.
Address to Mail:
Card Zone
White Centre, Bostan Khan Road, Chaklala Scheme III, Rawalpindi, Pakistan.
Kindly send via couriers with tracking facilities. 3 working days are required from the date of receipt of goods to process and arrive at a decision on complains.
Following terms apply
- Shipping cost from Pakistan to the destination (delivery) point will be deducted. This is because lot of money is spent in shipping so this cannot be done away with.
- 5% of the total costs incurred will be retained as processing fee.
- Shipping cost to send the goods back to our address in PAKISTAN is to be borne by you.
- Refund will be initiated after receipt of the goods in good condition.
- In cases where you have bought the samples before making a bulk order and now need to return the goods on grounds of your not liking the design and/or product, paper, +_10% color variation from the online sample, this is totally dis-allowed. When you have seen sample and made an order after seeing them, NO RETURN AND NO REFUND POLICY is applied.
- In some cases it is seen sometimes a family member sees the card and when the final order is received, someone from the family do not like the card and exchange or refund is requested. In such cases NO RETURN AND NO REFUND POLICY is applied as the choice was made and goods sent after seeing the product.
- Most of the claims arise due to the fact that people don’t like the product. To overcome this issue, it is recommended that you purchase a sample first. Printed cards cannot be returned for refunds on grounds of your not liking the design and/or product, paper, color variation from the online samples. When sample could have been bought and the sample service wasn’t used, our company cannot be held liable for the same.
Colors displayed on your monitor may vary from the actual printed card. Handmade paper tends to vary both in gsm (grams per square meter) and color. A variation of ±10% is an acceptable norm worldwide.
There might be minor variations in paper of other grades too. So a sample should be always bought before making a final order.
Though we try our best to supply cards of the same size as specified on our website, there can be circumstances when the size of the printed card may vary slightly from the sizes mentioned therein. Same is informed on email and after taking your approval then only production starts.
Slight delay in sending orders cannot be made a cause of claim. No claims entertained on this part. Delay is part and parcel of printing industry and we try our best to meet deadlines. If any delay happens, sales team does provide you with updates on delivery schedule.
For any delay, damage or misplaced by the courier company only courier company will be liable for the same. We are responsible to ship the courier in good condition from our Factory.
Different countries have different duty structures, taxes applicable on imports, which we cannot specify or quantify. All such charges are to be paid by the receiver.
All complains are replied to within 24 hours (1 business day) and can be escalated to
info@weddingcardzone.com anytime.
If your selected card is not available your money will be refunded within 10 working days of your placing the order.
We believe this is a once in a lifetime occasion and nobody wants to spoil the festive mood. Our site tries best to make this occasion memorable by giving quality cards and all Issues can always be resolved by talking and a happy ending is must.
Privacy Policy
weddingcardzone .com has created this privacy statement in order to demonstrate our firm commitment to privacy. Throughout cyberspace we want to contribute to providing a safe and secure environment.
This policy applies only to Card Zone which carry the weddingcardzone.com web Site and not to other companies or organization’s Web sites to which weddingcardzone.com link.
We reserve our right to store information provided by users of weddingcardzone.com. The information provided to us can be used for internal review and to inform users of weddingcardzone.com about updates, status and to communicate with them.
The site does not share the e-mail addresses, postal addresses and personal details with any other company. You may receive promotional materials from weddingcardzone.com and associates with information on products and services. If users do not wish to receive such promotional materials and emails, they may let us know by sending us e-mail at info@weddingcardzone.com
We may use cookies in order to store our web visitors’ preferences, to record information such as products that consumers add to their shopping carts and customize our web pages based on visitors’browser preferences or any other information that the visitor sends to us.
If you have any questions about this privacy statement, the practices of weddingcardzone.com or if you find the site is not following above privacy policy please contact info@weddingcardzone.com